Refund & Cancellation Policy
Last updated: 28 July 2026
This policy applies to purchases made from AXPIR Tech India LLP for the ZAZE Service.
1. Free plan
ZAZE offers a free tier so families can try the platform before paying. No charge, no refund needed.
2. Subscriptions
- You can cancel a subscription at any time from your account. Cancellation stops the next renewal.
- Monthly plans: no refund for the current month; access continues until period end.
- Annual plans: full refund if requested within 7 days of purchase and no meaningful usage has occurred; otherwise pro-rated at our discretion.
3. One-time purchases
One-time purchases (e.g. printable certificate packs, in-app rewards) are non-refundable once delivered, except where required by law or if the item was not delivered.
4. School & bulk plans
Refunds for school and bulk plans follow the signed order form. If not specified there, the annual-plan rule above applies.
5. How to request a refund
Email hi@zaze.app from the account's registered email with the order reference. We reply within 3 business days and process approved refunds to the original payment method within 7–14 business days.
6. Chargebacks
Please contact us first — chargebacks filed without giving us a chance to help may result in account suspension.